Shipping Information

DELIVERY DATE

Deliveries are made Monday through Friday, except for Saturday, Sunday and Public Holidays at destination. Please note that the expected delivery date is at our best approximation and will vary with circumstances such as shipping restrictions, customs clearance, payment authorization, and stock availability. Estimated delivery time is base on below table:

Country

Estimated Transit Time*
(working day)

Delivery Method

AUSTRALIA

5-6

Fedex

BANGLADESH

6-7

BHUTAN

BRUNEI

CAMBODIA

4-5

CHINA

4-5

SF Express

HONG KONG

2

INDIA

4-5

Fedex

INDONESIA

JAPAN

3-4

LAOS

4-5

MACAU

2-3

MALAYSIA

MALDIVES

6-7

MONGOLIA

NEPAL

5-6

NEW ZEALAND

PAPUA NEW GUINEA

PHILIPPINES

2-3

SAIPAN

5-6

SINGAPORE

2-3

SOUTH KOREA

SRI LANKA

3-4

TAIWAN

2-3

THAILAND

VIETNAM

DELIVERY RESTRICTIONS

* Please note that we do not ship orders to any hotels, PO Box, military and protected areas

Delivery Remarks

  1. Please note that we only deliver to one delivery address per order.
  2. Rerouting delivery charges due to an incorrect or non-existent delivery address will be borne by you.
  3. Please note that shipping and handling charges do not account for all Additional Charges.
  4. All items entering a foreign country may be subject to customs inspection and the assessment of taxes and duties in accordance with local regulations.
  5. Charged shipping fees are only for deliver good and all duties & taxes would under receiver account.

ORDER TRACKING

Once your order is shipped, you may refer to the tracking number in the shipment confirmation email. Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company.

Customs Clearance

Or Tea? is committed to deliver your order at the soonest in a responsible way in compliance with the rules and regulations of the authorities at the delivery destination. Or Tea? shall not be held responsible for any delays in orders delivery due to actions by the authorities at the delivery destination.

Enquiry

In case of any order received is wrong or damaged, or any further information concerns shipment & delivery, you may email info@or-tea.com or call +852 2668 6617 for further enquiry.